Shipping & Delivery

Shipping & Delivery Policy

Thank you for shopping with Reelora.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you purchase fishing gear and fishing accessories from our official store. Please review this policy before placing an order.

1. Order Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

After placing your order, you may receive:

  • An order confirmation email

  • A shipping confirmation email with tracking information once your order has been dispatched

During peak seasons, high demand periods, product availability checks, or logistics delays, processing time may take longer than usual. In some cases, processing may take up to 5 business days.

If there is a significant delay or an issue with fulfilling your order, we may contact you by email with an update, alternative option, or refund information where applicable.

2. Shipping Fee

We offer a simple flat-rate shipping structure.

Flat Shipping Fee: $6.90 per order

Shipping fees are shown during checkout before payment is completed. Shipping fees are generally non-refundable once an order has been shipped, except where required by applicable law or in cases involving our error, an incorrect item, or a verified defective product.

3. Estimated Delivery Time

Estimated delivery times may vary depending on destination, carrier handling, product availability, customs processing, and other factors outside our direct control.

United States:
Estimated delivery time is typically 5–10 business days after shipment.

International Orders:
Estimated delivery time is typically 10–20 business days after shipment.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Seasonal logistics demand

  • Incorrect or incomplete shipping information

  • Local delivery restrictions

  • Other circumstances outside our direct control

4. Tracking Information

Most orders include tracking information.

Once your order has been shipped, a tracking number will be sent to the email address used at checkout.

Please note that tracking updates may take 2–5 days to appear after shipment due to carrier processing times. If tracking does not update immediately, this does not necessarily mean the package has not shipped.

5. Shipping Partners

We may work with major shipping carriers and logistics partners depending on the destination, package size, product type, and shipping route.

Shipping carriers may include, but are not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other regional or international logistics partners

Carrier selection is determined based on the order and shipping destination. Customers generally cannot choose a specific carrier unless that option is clearly offered at checkout.

6. Order Changes & Address Updates

If you need to update your shipping address, please contact us as soon as possible.

Email: bhipalqaklopn@gmail.com

Address change requests should be submitted within 12 hours of placing the order. Once processing, fulfillment, or shipment has started, we cannot guarantee that changes can be made.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is delayed, returned, lost, or undeliverable due to:

  • Incorrect shipping address

  • Incomplete shipping address

  • Refused delivery

  • Failure to collect the package

  • Unavailable recipient

  • Carrier access restrictions

We may offer, at our discretion:

  • Reshipment, with additional shipping fees if applicable

  • Refund of the product price, excluding original shipping fees

  • Another reasonable solution depending on the situation

7. Lost, Delayed, or Stolen Packages

If your package is delayed or appears to be missing, please first check the tracking information provided by the carrier.

If the tracking information shows an issue, please contact the shipping carrier directly for the most current delivery status or to begin a claim when applicable.

If a package is marked as Delivered but cannot be located:

  • Please check nearby areas, mailrooms, lockers, front desk staff, household members, neighbors, or building management.

  • Please contact the shipping carrier to confirm the delivery location or file a claim if necessary.

  • You may also contact us, and we will review the situation and assist where reasonably possible.

Reelora is not responsible for theft, loss, or misplacement after carrier-confirmed delivery, unless required by applicable law or unless the carrier investigation confirms an issue that may qualify for further review.

8. Split Shipments

For orders containing multiple items, products may ship separately.

This may happen because items can be fulfilled from different locations, become available at different times, or require separate packaging due to size or product type.

If your order is shipped in multiple packages:

  • You may receive more than one tracking number.

  • Items may arrive on different dates.

  • No additional shipping fee will be charged for split shipments unless clearly stated before purchase.

9. International Shipping

We may ship to select international destinations when available.

For international orders, please note:

  • Import duties, taxes, customs fees, brokerage fees, and related charges are not included in the product price or shipping fee unless clearly stated at checkout.

  • These charges are determined by the destination country.

  • Customers are responsible for all applicable import fees, taxes, and customs charges.

  • Customs inspections and delays are outside our control.

If an international package is returned due to unpaid customs fees, refused delivery, incorrect address, or failure to collect the package, shipping fees and related costs may be deducted from any eligible refund.

10. Delivery Responsibility

We are responsible for processing and shipping your order according to the information provided at checkout and the terms of this policy.

Once a shipment is marked as Delivered by the carrier, carrier records may be used as proof of delivery. Reelora is not responsible for lost or stolen packages after confirmed delivery, unless required by applicable law or unless a carrier investigation confirms otherwise.

Customers are responsible for ensuring that the delivery location is secure and accessible.

11. Shipping Delays

Shipping times are estimates and may be affected by circumstances outside our direct control.

If we become aware of a significant fulfillment or shipping delay before shipment, we may contact you with an update. Depending on the situation, we may offer one or more of the following:

  • Continued waiting with updated estimated timing

  • Alternative product option, if available

  • Order cancellation, if the order has not yet shipped

  • Refund for the affected item, where applicable

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

12. Contact Information

For shipping-related questions, please contact our customer support team:

Email: bhipalqaklopn@gmail.com
Official Store: reelora.us

When contacting us, please include your order number, the email address used at checkout, and a brief description of your shipping concern.

We typically respond within 1–2 business days, Monday through Friday, excluding holidays and periods of unusually high request volume.

13. Final Notes

Shipping times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, product availability, weather, seasonal demand, or other external factors beyond our direct control.

By placing an order with Reelora, you agree to the terms outlined in this Shipping & Delivery Policy.

Reelora Official Store
Fishing Gear & Fishing Accessories
reelora.us