Return & Refund Policy

Return & Refund Policy

Thank you for shopping with Reelora.

This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, and related requests are handled for purchases made through our official website. Our goal is to provide a clear and fair process while protecting both our customers and our store from misuse, incomplete claims, or unauthorized returns.

Please review the policy below before requesting a return or refund.

1. Eligibility for Returns & Refunds

To qualify for a return or refund, the item must meet all of the following conditions:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be returned with its original packaging, accessories, manuals, labels, tags, and any included parts.

  • A return request must be submitted within 30 days of delivery.

  • The item must be shipped back within 7 days after Return Authorization is issued.

  • Proof of purchase, such as an order number, receipt, or confirmation email, must be provided.

For fishing gear and fishing accessories, returned items must not show signs of use, water exposure, dirt, fish odor, corrosion, modification, missing parts, or damage caused after delivery.

The following items are not eligible for return, unless required by applicable law or unless the item arrived defective, damaged, or incorrect:

  • Gift cards

  • Clearance, final-sale, or promotional items marked as non-returnable

  • Customized, personalized, or specially requested products

  • Items that have been used, installed, altered, washed, damaged, or returned with missing parts

  • Items without original packaging or proof of purchase

If your item arrives defective, damaged, incorrect, or incomplete, please contact us within 7 days of delivery with clear photos and your order number.

2. Return Authorization Process

To request a return, please contact us by email before sending any item back.

Email: bhipalqaklopn@gmail.com

Please include:

  • Your order number

  • The email address used at checkout

  • The reason for the return request

  • Photos, if the item is damaged, defective, incorrect, or incomplete

If your request is approved, we will provide return instructions. Returns sent without prior authorization may be refused, delayed, or returned to the sender.

Approved returns must be shipped using a trackable shipping method. Please keep your shipping receipt and tracking information as proof of return.

Unless the return is due to our error, an incorrect item, or a verified defective product, customers are responsible for return shipping costs and the risk of loss during return transit until the item is received and inspected.

3. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:

  • Refunds will be issued to the original payment method.

  • Refund processing usually takes 5–10 business days after approval.

  • Additional time may be required by your bank, card provider, or payment processor.

  • Refunds may be reduced or denied if the item is returned used, damaged, incomplete, altered, or outside the approved return conditions.

Original shipping fees are non-refundable, except where required by applicable law or in cases involving our error, an incorrect item, or a verified defective product.

Please note that we are not responsible for delays caused by banks, card issuers, payment processors, shipping carriers, customs authorities, or other third parties outside our direct control.

4. Exchanges

We offer exchanges only when the item received is:

  • Defective

  • Damaged

  • Incorrectly shipped

  • Missing required parts or components

If a replacement is available, we may offer a replacement or replacement parts. If a replacement is unavailable, we may issue a refund according to this policy.

To request an exchange, please contact:

Email: bhipalqaklopn@gmail.com

Please include your order number and clear photos when applicable.

5. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided that processing, fulfillment, or shipment has not started.

Once an order has entered processing or fulfillment, cancellation may no longer be possible. If cancellation is not available, you may request a return after delivery according to this policy.

If an item becomes unavailable, delayed, or cannot be fulfilled, we may contact you with an update, offer an alternative option when available, or issue a refund for the affected item.

6. Shipping Fees & Address Issues

Shipping fees are non-refundable, except where required by applicable law or in cases involving:

  • Incorrect items shipped

  • Verified product defects

  • Our fulfillment error

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned, delayed, lost, or undeliverable due to:

  • Incorrect or incomplete shipping address

  • Refused delivery

  • Failure to collect the package

  • Unavailable recipient

  • Carrier delivery restrictions

We may offer, at our discretion:

  • Reshipment, with additional shipping fees if applicable

  • Refund of the product price, excluding original shipping fees

  • Store credit or another reasonable solution, where appropriate

Some shipments may require a signature upon delivery.

If a package is marked as Delivered by the carrier but cannot be located, please contact the shipping carrier first. We will review the situation and assist where reasonably possible, but delivery scans and carrier records may be used when reviewing the claim.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging, if damaged

  • A brief explanation of the issue

Please keep all original packaging materials until the issue is resolved.

After review, we may offer one or more of the following solutions:

  • Replacement

  • Replacement parts

  • Partial refund

  • Full refund

  • Return instructions for inspection

Claims may be denied if the damage appears to result from misuse, improper handling, normal wear and tear, modification, improper installation, or use that is inconsistent with the product’s intended purpose.

8. International Returns

For international orders, customers are responsible for any duties, taxes, customs fees, brokerage fees, import charges, or related costs unless the return is due to our error or a verified defective item.

Duties, taxes, and customs fees are generally non-refundable by Reelora. Customers may contact their local customs office for questions about possible refunds of import charges.

International return shipping costs and related import/export charges are the customer’s responsibility unless otherwise required by applicable law.

9. Policy Limitations

This policy applies only to purchases made directly through our official website:

https://reelora.us

Reelora is not responsible for purchases made through third-party websites, marketplaces, unauthorized sellers, or other channels not operated by Reelora.

This policy does not limit any rights you may have under applicable consumer protection laws. If any part of this policy conflicts with applicable law, the applicable law will control.

10. Contact Information

If you have any questions about returns, refunds, exchanges, cancellations, or damaged items, please contact our support team:

Email: bhipalqaklopn@gmail.com
Official Store: https://reelora.us

We typically respond within 1–2 business days, Monday through Friday, excluding holidays and periods of unusually high request volume.

Reelora Official Store
Fishing Gear & Fishing Accessories
https://reelora.us